My car broke down. What do I do?

  • Updated

We're sorry to hear this. Sometimes these things happen, as frustrating as they can be!

Your first action should be to ensure you have pulled over the vehicle into a safe place, away from free-flowing traffic and other obstacles such as pedestrians. 

If you have broken down either on the way to a pick-up location or with items on board during a delivery, your next action is to get in touch with Sherpa Support as soon as possible either through Live Chat on the Driver App, or give us a call.

If you have a delivery on board, we will attempt to find another driver who can make the delivery on your behalf. 

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