If you are made to wait at either the pick-up or drop off location while making a delivery with Sherpa, you will be reimbursed for this time. Wait time fees are calculated differently for single deliveries and runs. Here is a quick breakdown of how these are calculated based on both situations:
Drivers will be paid $3.00 (incl. GST) per 5 minutes they have to wait, after the initial first 10 minutes of waiting at either the pick-up or the delivery point.
If you have to wait at the pick-up location, you will be paid ten minutes for the first delivery, and 1 minute for every other delivery in the run.
It is important to have location services enabled while completing jobs for Sherpa. If we cannot verify your location, you may not be eligible for wait times. All wait time requests will be reviewed before being applied.
Please note that false wait time requests can result in a Grade 2 warning.