Responsible Service of Alcohol

As a driver delivering alcohol to our customers you must also support our community charter and ensure that (i) you do not supply alcohol to a person under 18 years of age, by always remembering ID25 and by asking for identification if you believe the customer is under 25, and (ii) you do not supply alcohol to an intoxicated person. 

Driver Requirements 

It is a requirement that all drivers follow the RSA guidelines as outlined below. 

Minors

Under State Law and Responsible Service of Alcohol guidelines, alcohol must not be delivered to or left with a person under 18 years of age. As a rule, you must follow our ID25 Policy, if you believe a customer looks to be under the age of 25, you must request an approved form of proof of age identification (ID). 

Approved forms of ID vary from state to state and you can only accept ID that is approved in the state in which you are delivering. Acceptable forms of ID by state are as follows: 

REMEMBER: 

When verifying ID, ensure you: 

• Check the date of birth on the identification to make sure the person is 18 years of age or over 
• Check the photo clearly resembles the person presenting it (e.g. nose, chin, freckles, moles, glasses, etc) 
• Check that the identification is authentic and not fraudulent (i.e. not tampered with) for example make sure that the lamination has not been peeled back or the last digit of the year of birth altered 
• Check the identification is current 

FINES FOR SUPPLYING ALCOHOL TO A MINOR 

If you request ID from the person receiving the order, ensure you record that you requested and sighted acceptable ID. 

ID can be altered by: 

• Applying a transparent film that provides a different date of birth and other particulars to those given by the issuing authority 
• Replacing the original photo of the person 
• Changing the year of birth 

Checking authenticity: 

• Check the document in a well lit area (i.e. Hold it up and check under good light) 
• Do not view through a wallet or plastic sleeve 
• Handle the document to detect any unusual features such as raised lettering or a different t type of plastic coating 
• Look at both sides and the edges of the document for unusual features or imperfections 
• Compare the signature on the document by asking the person to sign his /her name on a piece of paper 

IMPORTANT: 

You should always ask the person presenting the identification to remove the identification from their wallet / purse. This will avoid allegations of theft, assist to authenticate the identification and may encourage the person to produce other forms of identification on them. 

If after a form of "Proof of Age" is produced, you are STILL IN DOUBT for whatever reason about the age of the person, you MUST NOT continue with the delivery. 

Deliveries and ID Checking in SA 

In July 2019 legislation was introduced that strengthens ID checking for deliveries of alcohol made in South Australia. If the person accepting delivery is clearly over 18, the courier must ask the person accepting delivery to sign a declaration with their name confirming they are 18 years or over. If it is unclear whether the person is over 18 (remembering ID25), the courier must ask the person accepting delivery for proof of their identity and age. The ID must be one of the acceptable ID’s outlined above. The courier must record the following details: 

• The type of ID produced by the person accepting delivery; and - The name, date of birth on the ID; 

In both cases the records of delivery must include the address of delivery. Records must be maintained for a minimum of 12 months.

Intoxication 

It is also against the law to supply alcohol to an intoxicated person, fines are applicable to persons who fail to comply with the relevant laws. To help you assess whether a person is intoxicated you should look for some of the following signs: 

NOTICEABLE SIGNS OF INTOXICATION

The indicators are not exhaustive or, in a particular case, not necessarily conclusive of intoxication. You must take your time to assess the customer. It is recommended that you look for more than one sign to assist with your evaluation. Very high fines apply to both you and the licensee if you supply alcohol to an intoxicated person.

Unattended deliveries 

For unattended deliveries, the driver must make reasonable attempts to confirm if the customer is at home. If not, the driver must follow instructions on the label. Alternatively, the driver can leave cartons in a secure location and advise the Contact Centre. Parcels marked as “Authorised to leave unattended” should not be left unattended if there is evidence that someone is home i.e. Children playing in the yard however no one is answering the door. Information that should be captured for unattended deliveries includes date, time, description of where product left and reason e.g. garage locked. 

Restricted Areas – Western Australia, Northern Territory and Far North Queensland 

It is against the law to bring in (deliver), possess and consume alcohol in a declared/restricted area. A restricted area could be a dry community and there will be clear signage to alert persons travelling through this area. A restricted area may also be individual houses. These houses are required by law to clearly display a sign at the front stating that it is illegal to bring alcohol to the house. Penalties apply where a person commits an offence against the regulations.