Sherpa Booster Program T&Cs

Sherpa Booster Program

The Sherpa Booster Program is aimed to help drivers increase their weekly earning potential. 

When a driver's total weekly earning falls short of the weekly Booster Guarantee and meets all the eligibility criteria*, Sherpa will make up the difference.

The Sherpa Booster Program is now live nationally!!

How does it work? 

Eligible:

Sherpa A from Adelaide completed:

• 65 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
• Total earnings for the week = $800 (excl. GST as per RCTI)
• Late rate under 5%

Sherpa A qualifies for a $100 (excl.GST) Booster Amount (will be credited up to 2 weeks after the completion of this period).

Sherpa B from Hobart completed:

• 60 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
• Total earnings for the week = $760 (excl. GST, as per RCTI)
• Late rate under 5%

Sherpa B qualifies for a $50 (excl.GST) Booster Amount (will be credited up to 2 weeks after the completion of this period).

Not Eligible:

Sherpa C from Wollongong completed:

• 55 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
• Total earnings for the week = $850 (excl. GST, as per RCTI)
• Late rate under 5%

Sherpa C doesn't qualify as they have already met or exceeded the Booster Guarantee.

Sherpa D from Canberra completed: 

• 70 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
• Total earnings for the week = $900 (excl. GST, as per RCTI)
• Late rate under 5%
• But on Friday, they already reached 65 eligible jobs but only made $750 (excl. GST). 

Sherpa D doesn't qualify because their total weekly earnings exceeded the Booster Guarantee. However, Sherpa D will still be paid the $900(excl. GST) for work well done and all the points towards the Everest Program! 

Read the FAQs 

*Eligibility Criteria

1. Only available for jobs picked up in:
   - Sydney 
   - Melbourne/Geelong 
   - South East Queensland (Brisbane, Sunshine Coast, Gold Coast)
   ... And from 1 November 2021
   Adelaide, Canberra, Perth, Albury, Gosford, Hobart, Launceston, Newcastle and Wollongong
   
   
2. Drivers with total weekly** earning less than the Booster Guarantee.
   *** A week starts from 00:00 am Monday to 23:59pm Sunday (Local time).
   
   
3. Drivers must meet the eligible jobs quota as per their pick up city (see table above) per week
   
   • Eligible jobs
     
     • 1 hour, 2 hour, 4 hour, Same Day and Ad Hoc Runs (Bulk runs not included)
     • Return deliveries and redeliveries will be included in the jobs quota (provided it's not a bulk run)
     • Cancelled jobs do not count towards the job count quota
       
4. Drivers must have a late rate under 5%
   • Dwell times at the store and late assignment times will not be counted towards the driver's late rate
     
     

Exclusions

• Bulk Runs (can be identified via purple pins within the driver app).
  
• Event day run - Valentine's Day and Mother's Day pre-assigned runs (Any other exclusions will be communicated in Advance)

Things to note

• The Booster payment will be processed up to two weeks following the end of the completed week. 
  
  
  
  

• The Booster Email issued on Friday will specify the Sherpa Booster amount, which will be added to the following pay cycle.
  
  

• The calculation of the Sherpa Booster is based on the total number of jobs and earnings for the entire week.

• Total weekly earning is the total weekly fees payable including and not limited to all delivery fees, wait time fees and cancellation fees. 
  
  

• A week starts from 00:00am Monday to 23:59pm Sunday (Local time).
  
  

• Where an incident deemed courier at fault occurs (including but not limited to: damages, lost in transit, violation of the Contractor Agreement), the courier will be ineligible for the Booster.
  
  

• The Booster icon in jobs history is not an automatic qualification for the Booster Payment, the Terms and Conditions outlined in this document will apply. 
  
  

• Sherpa reserves the right to withhold or deduct payments where Sherpa reasonably believes they have been made in error, there have been fraudulent circumstances, damages, lost in transit or a violation of these terms or the Contractor Agreement. 
  

You can read more about the Sherpa Booster Program here.