Sherpa Booster Program T&Cs

  • Updated

Sherpa Booster Program

The Sherpa Booster Program is aimed to help drivers increase their weekly earning potential. 

When a driver's total weekly earning falls short of the weekly Booster Guarantee and meets all the eligibility criteria*, Sherpa will make up the difference.

The Sherpa Booster Program is now live in the following areas across Australia:

  • Sydney
  • South East Queensland (Brisbane, Gold Coast, Sunshine Coast)
  • Melbourne/Geelong

Go Live 1 November 2021

Adelaide, Canberra, Perth, Albury, Gosford, Hobart, Launceston, Newcastle and Wollongong 

 

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How does it work? 

Eligible:

Sherpa A from Adelaide completed:

  • 65 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
  • Total earnings for the week = $800 (excl. GST as per RCTI)
  • Late rate under 5%

Sherpa A qualifies for a $100 (excl.GST) Booster Amount (will be credited up to 2 weeks after the completion of this period).

 

Sherpa B from Hobart completed:

  • 60 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
  • Total earnings for the week = $760 (excl. GST, as per RCTI)
  • Late rate under 5%

Sherpa B qualifies for a $50 (excl.GST) Booster Amount (will be credited up to 2 weeks after the completion of this period).


Not Eligible:

Sherpa C from Wollongong completed:

  • 55 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
  • Total earnings for the week = $850 (excl. GST, as per RCTI)
  • Late rate under 5%

Sherpa C doesn't qualify as they have already met or exceeded the Booster Guarantee.


Sherpa D 
from Canberra completed: 

  • 70 eligible jobs* over a calendar week (00:00 am Monday to 23:59pm Sunday (Local time))
  • Total earnings for the week = $900 (excl. GST, as per RCTI)
  • Late rate under 5%
  • But on Friday, they already reached 65 eligible jobs but only made $750 (excl. GST). 

Sherpa D doesn't qualify because their total weekly earnings exceeded the Booster Guarantee. However, Sherpa D will still be paid the $900(excl. GST) for work well done and all the points towards the Everest Program! 

Read the FAQs 

*Eligibility Criteria

  1. Only available for jobs picked up in:
    - Sydney 
    - Melbourne/Geelong 
    - South East Queensland (Brisbane, Sunshine Coast, Gold Coast)
    ... And from 1 November 2021
    Adelaide, Canberra, Perth, Albury, Gosford, Hobart, Launceston, Newcastle and Wollongong

  2. Drivers with total weekly** earning less than the Booster Guarantee.
    *** A week starts from 00:00 am Monday to 23:59pm Sunday (Local time).

  3. Drivers must meet the eligible jobs quota as per their pick up city (see table above) per week
    • Eligible jobs
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      • 1 hour, 2 hour, 4 hour, Same Day and Ad Hoc Runs (Bulk runs not included)
      • Return deliveries and redeliveries will be included in the jobs quota (provided it's not a bulk run)
      • Cancelled jobs do not count towards the job count quota
  4. Drivers must have a late rate under 5%
    • Dwell times at the store and late assignment times will not be counted towards the driver's late rate

  •  

Exclusions

  • Bulk Runs (can be identified via purple pins within the driver app).
  • Event day run - Valentine's Day and Mother's Day pre-assigned runs (Any other exclusions will be communicated in Advance)

Things to note

  • The Booster payment will be processed up to two weeks following the end of the completed week. image.png

  • The Booster Email issued on Friday will specify the Sherpa Booster amount, which will be added to the following pay cycle.

  • The calculation of the Sherpa Booster is based on the total number of jobs and earnings for the entire week.

  • Total weekly earning is the total weekly fees payable including and not limited to all delivery fees, wait time fees and cancellation fees. 

  • A week starts from 00:00am Monday to 23:59pm Sunday (Local time).

  • Where an incident deemed courier at fault occurs (including but not limited to: damages, lost in transit, violation of the Contractor Agreement), the courier will be ineligible for the Booster.

  • The Booster icon in jobs history is not an automatic qualification for the Booster Payment, the Terms and Conditions outlined in this document will apply. 

  • Sherpa reserves the right to withhold or deduct payments where Sherpa reasonably believes they have been made in error, there have been fraudulent circumstances, damages, lost in transit or a violation of these terms or the Contractor Agreement. 

 

You can read more about the Sherpa Booster Program here.

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