How do I improve my driver rating?

  • Updated

Once a delivery is completed, recipients receive an SMS asking them to rate their experience. Therefore it's extremely important that you do your best to give recipients the best experience possible.

The way to improve your driver rating is to continue completing deliveries with Sherpa to the highest standard! As your driver rating is an average of all the ratings you've received, the way to improve it is to continue receiving high ratings from recipients. 

Here are a few helpful suggestions to achieving a high delivery rating:

  • Arrive time both for pick up and delivery

  • Be kind and courteous 

  • Take care when handling deliveries, in particular, fragile items
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