Sherpa is dedicated to maintaining high driver and delivery quality standards. Per the on-boarding manual available to you, any driver who breaches the Sherpa quality standard will be issued a warning, or possibly even blacklisted from accepting new deliveries.
Sherpa enforces a 3-grade warning system for drivers. One Grade 1 (related to unethical conduct) or three Grade 2 or 3 warnings (related to professional or delivery misconduct) will result in your account being blacklisted from accepting any new jobs on the Sherpa platform. In certain circumstances, or repeat events, this may result in permanent deactivation .