Please note: At this stage, this feature is being trialed for Driver Partners based in all cities except Cairns, Gosford and Wollongong. It will be rolled out to these cities soon! Keep an eye out for the announcement!
What’s an Exclusive Job Offer?
Exclusive job offers are exclusive delivery requests. This means that they are visible only to you in your driver app for a limited time.
They appear as a banner on the 'Find Jobs' page (or a push notification if your app is closed or in the background). Simply click on the offer to see the details. You can also swipe left to dismiss, or ignore it completely and it will disappear once it expires.
Check them out in action here (30secs):
Once you accept (and confirm) you’ll take the delivery request, it will be added to your 'My Jobs' list like any other request you accept.
Why am I being sent them?
We use our best-match calculation to determine which drivers are best for particular jobs. We consider things such as your location to pickup, capacity, current jobs on board and Everest tier to decide who is sent the jobs.
As all newly opened jobs will be offered by exclusive job offer first, there are plenty to go around!
Which jobs will be sent as Exclusive job offer?
All newly opened jobs will be first sent as an exclusive job offer. This includes single deliveries and runs, however these may not be turned on in your city (yet).
Jobs scheduled for later today and tomorrow will still appear on the Find Jobs map/list view as normal, along with jobs that don’t get accepted by a driver after all exclusive job offers are sent.
Does my Everest tier influence my chance of getting a job offer?
Yes, and no. Drivers on all tiers will be eligible to receive exclusive job offers, but your likeliness to be sent them is increased if you are on a higher tier, and performing well. Keeping your late and unassignment rates low will increase your chances of being sent job offers.
Will declining/ignoring them affect my account?
There are currently no penalties for declining or ignoring exclusive job offers, however we may stop sending them to you, or temporarily turn them off if you ignore or decline them consistently, ensuring drivers who do wish to receive them have the opportunity to do so.
Do I have to do anything?
Nope! Exclusive job offers require you to be set as active on the app, but eligibility for them is determined by our best match calculation.
If you have previously turned off your notification settings, you may wish to review them to make sure you’re receiving Push Notifications from us, as well as checking your device notification settings.
We have recently added a sound to our push notifications so you may also wish to check you have sounds turned on for the Sherpa Driver app.
Can I turn them off?
If you don’t want to receive exclusive job offers at all, you can turn them off in the Driver Mobile App under My Account > Notification Preferences.
You can also choose to op-out of jobs offers for grocery & CBD deliveries:
Why are other drivers getting them but I’m not?
Unless you’ve turned them off, and/or have not set yourself as active on the driver app in the last 30mins, it may just mean you’re not matched to the jobs on offer. Or we may not have switched them on in your area (yet).
Please note:
Exclusive Job Offer Push Notifications are only valid for 60 seconds.
If you’re receiving them after they've expired, or not at all, you may wish to check if you have enabled Push Notifications for Sherpa and that you're receiving them at the time they are sent.
Learn more about notification settings for Android
Learn more about notification settings for iOS
Will declining/ignoring them affect my account?
There are no penalties for declining or ignoring exclusive job offers, however we may temporarily turn them off if you ignore them consistently, ensuring drivers who do wish to receive them have the opportunity to do so.