Renewing Police and Work Rights checks

All drivers must have valid documentation to continue working with us.

Once your initial Police check expires, you'll need to renew using a different token via WorkPro. You'll receive an email with this information and a reminder.

If you are unable to upload replacement documents before their expiry date, we will unfortunately have to deactivate your account until they are provided.

How to renew your Police check with Sherpa.

1. Navigate to https://my.workpro.com.au/clients/sherpa on a desktop/laptop computer.
2. Select 'Start a new session'. Use the Token shown in the table below that best matches the city you will be delivering in.
3. If you've logged in before and already added the token, you can select 'Continue a Session'.
   
   Tokens:
   

   NSW Sydney - CB0MP9F1D Newcastle - NJP2N9F26 Albury - NJRY19F1Q Wollongong - NJSKW9F1Q Gosford - NJTRQ9FB	QLD Brisbane - NJ8S49F1F Gold Coast - NJHE19F2Q Cairns - NJLA59F2H Toowoomba - NJLYN9FB Sunshine Coast - NJJWS9F1R	VIC Melbourne - NK2P49F5 Geelong - NK3LX9F18 Ballarat - NK3ZK9FF
   SA Adelaide - NJMYE9F2E ACT Canberra - NJ7HU9F2H	TAS Hobart - NK0XF9FP Launceston - NK1VE9FZ	WA Perth - NK5BN9FN

4. Once you've signed in, click 'View Tasks' to see a summary of the tasks you need to complete.
   Follow the prompts to start your new Police Check (cost of $49.50 via WorkPro) or upload your existing valid Police Check document.

Note: For security purposes, you must upload your documents via WorkPro - emails containing these documents will not be accepted.

Once you've completed the above, contact us via chat and we'll get your account (re)approved or updated ASAP.

More Police Check information and tips from WorkPro:

Here's a guide to completing a Police Check.

Quick tips

1. You are required to enter at least 7 years of address history, which can include overseas addresses.
2. If the 'Next' or 'Submit Check' button does not appear, that means you're missing some required information.
3. If you are a non-Australian citizen, please upload either your ImmiCard or complete a VEVO check using your overseas passport for the Commencement of Identity category.
4. Each document that you upload must be current and not expired.

You can find a list of acceptable identity documents here.

Work Rights / VEVO Checks

Here's a guide to completing your Work Rights check.

Quick tips

1. If you are a non-Australian citizen you need to upload a copy of your international passport.
2. The name that you enter on the check must match the name on your passport.