Driver Help Centre
Learn more about Sherpa, what we deliver and what you can earn working with us.
Find out everything you need to sign up to drive with us
Accounts, Payments and Performance
Read about earnings, performance, and adjusting your account preferences.
On The Road
How to accept and deliver Sherpa orders, and where to get help
Having an issue with a delivery? You'll find the answers in here.
Safety and Compliance
All the legal stuff. It's important and we promise it isn't boring.
- How do I apply to become a Sherpa Driver?
- What are the requirements for driving with Sherpa?
- How does the warning system work?
- What happens if I need to return a delivery?
- I was in an accident. What should I do?
- How do Wait Time Fees work?
- The item quantity in the app doesn’t match the number of items given to me. What do I do?
- How do I apply for the NSW Authorised Worker Permit?
- Do I need to wear a face covering or mask while delivering with Sherpa?
- Responsible Service of Alcohol
- How do I check for item damages?
- I want to submit an incident report. How can I do that?