Are there any size or weight restrictions on items we deliver?
Yes, we have specific restrictions based on the type of vehicle required for delivery. Here's a breakdown:
Motorbike
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What are the size and weight limits?
- Maximum dimensions: 30x30x30cm
- Maximum weight: 10kg
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Any other considerations?
- No fragile items allowed.
- Maximum delivery distance is 5km. Beyond this, it defaults to a car delivery.
Car
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What are the size and weight limits?
- Maximum dimensions: 60x60x60cm
- Maximum weight per item: 20kg
- Can accommodate up to 6 items.
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Are there additional charges?
- If there are more than two items, an item surcharge applies.
Van/Wagon
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What are the size and weight limits?
- Maximum dimensions: 150x150x150cm
- Maximum weight per item: 25kg
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Any other considerations?
- Specify dimensions in the item description.
- Allocate up to 30 minutes for a Sherpa to be assigned.
What should I do if the delivery exceeds my vehicle's size or weight limits?
If you arrive at the pickup location and find the delivery exceeds the specified dimensions for your vehicle type, please contact Sherpa Support via the Live Chat in the Driver app for assistance.
These guidelines ensure smooth deliveries and optimal use of vehicle capacities.