1. Upload Your Profile Photo: When setting up your account, you will be prompted to upload a picture of yourself.
2. Ensure Your Photo Meets These Requirements:
- No hats or sunglasses (eyeglasses and religious garments are accepted).
- Show your full face and top of shoulders.
- Use good lighting.
- Make sure the photo is not blurry.
- Only you should be in the picture.
- Your face should be centred in the frame.
Additional Tips:
If possible, smile and use a solid background.
See examples of acceptable profile pictures for reference.
Important Note: For security reasons, your profile photo can only be uploaded once. If your appearance has changed since your original photo, please follow these steps provided to update it.
1.Submit a Ticket to Help Centre:
- Go to our Help Centre and submit a ticket requesting a profile picture update.
- Attach the image you'd like to use as your new profile picture.
2. Sherpa Support Team Processing:
- Our Sherpa Support team will process your request promptly, usually within a few hours.