Fragile Items

  • Updated

Does Sherpa deliver fragile items?

Yes, we do deliver fragile items.


What guidelines does Sherpa have for delivering fragile items?

We understand some deliveries require extra care, especially those that are fragile. Sherpa has strict guidelines for customers to follow when packaging fragile items. This ensures they are well protected for when our drivers are delivering.


Are there any items Sherpa does not deliver due to their extremely fragile state?

Please note we do not deliver extremely fragile items such as balloons or tiered wedding cakes. If a delivery is booked for an extremely fragile item like these, as a Sherpa driver partner, you reserve the right to decline the pick-up on arrival.


What should I do if I am unsure if an item is extremely fragile?

If you arrive at a pick-up location and aren't sure if the item could be deemed extremely fragile, please get in touch with Sherpa Support via Live Chat in your Driver app. Our team will gladly answer any questions you have.

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