RSAT Certification - NSW Drivers

Are you a NSW driver and just looking for instructions to upload? Click here for instructions to upload your RSAT certificate

FAQ's

What is RSAT and do I need it?
RSAT stands for Responsible Service of Alcohol Training. It became mandatory on 1 December 2021 for anyone who wants to accept and complete Same Day alcohol deliveries in NSW.

It is not required for your account approval, but alcohol deliveries will not be available to you until you do so. 

Are there any alcohol deliveries exempt from RSAT?
Same Day means the customer purchased the alcohol on the same day the delivery is booked for. Any alcohol deliveries scheduled one or more days in advance are excluded from RSAT. Gift hamper deliveries containing less than 1.5 litres of alcohol and deliveries to licensed venues are also exempt from RSAT. However, to ensure community safety, all alcohol jobs - whether same day or next day - will be available only to those with an RSAT certificate.

Note: RSAT applies only to deliveries in NSW.

I already have RSA. Do I also need to do RSAT?
Yes. RSAT is a separate course and is mandatory for anyone making Same Day alcohol deliveries to the public in NSW. While RSA qualifies you to sell, serve, or supply alcohol in NSW, RSAT qualifies you to make Same Day alcohol deliveries to retail customers in NSW.

How do I get RSAT certified?
You can complete the training via TAFE. There is a cost associated with this.

• Click here to start your RSAT training.

Is the RSAT certificate only valid for Sherpa, or can I use it for other delivery providers too?
RSAT is not specific to Sherpa. It is mandatory for any provider making Same Day alcohol deliveries to the public in NSW. You can use your RSAT certificate with other delivery providers as well.

I did my RSAT somewhere else. Do I need to do the training again?
No. You can just add your valid RSAT certificate ID to your driver profile.

I live in a border area, like Albury-Wodonga, Fyshwick-Queanbeyan, or Tweed Heads. Do I need to get RSAT too?
Yes. RSAT applies to all deliveries with a drop-off address in NSW. So, even if the pick-up is in ACT, VIC, or QLD, if the delivery is in NSW, it can only be completed by RSAT certified drivers from 1 December 2021.

Instructions to upload your RSAT certificate to WorkPro

Only drivers with an approved RSAT Certificate will have access to same day alcohol deliveries on the Sherpa platform.

If you haven't already got one, click here to start your RSAT training.

After you have obtained your certificate, we require you to upload that certificate to WorkPro.

How to upload to WorkPro:

WorkPro is the platform we use to collect onboarding documentation securely.

1. Navigate to https://my.workpro.com.au/clients/sherpa
2. Signup or Login to WorkPro with the same address you use to log in to Sherpa
3. Start a 'New Session' using the token: 3WZRC9F11
4. From the menu, navigate to 'Compliance' and select 'Documents'
5. From the document list, next to 'RSAT Certificate' select 'Upload New'
6. Follow the prompts to enter your information and upload your RSAT certificate
7. Select 'Save'

Once received, our agents will verify your certificate details against Liquor & Gaming NSW records. When approved you will be able to begin/continue making same day alcohol deliveries to retail customers in NSW.

Note: For security purposes, documents must be uploaded to WorkPro. Those sent via email will not be processed.