You might have noticed our new offering: Deliver Immediately.
Below we cover your most frequently asked questions:
- What is Deliver Immediately?
- How can I recognise a Deliver Immediately delivery?
- Why are some deliveries Deliver Immediately and others are not?
- What does the yellow count down timer mean?
- How do wait times affect the Deliver By time for Deliver Immediately?
What does the yellow countdown timer mean?
The yellow countdown timer adjusts the Deliver By time dynamically when a job is overdue. Once you accept a job, the Deliver By time is fixed. Tapping the yellow tag can show you the original promise time, which you should aim to meet if possible.
How do wait times affect the Deliver By time for Deliver Immediately?
If you have a valid wait time after which occured AFTER the Item Ready At time and your GPS location was ON shows you were at the pickup location during the entire waiting period, this wait time will be added to the dynamic Deliver By time once you mark the job as "Set as Picked Up." It might take up to 30 seconds for the new time to update.