Deliver Immediately FAQ

  • Updated

You might have noticed our new offering: Deliver Immediately.
Below we cover your most frequently asked questions:

  1. What is Deliver Immediately?
  2. How can I recognise a Deliver Immediately delivery?
  3. Why are some deliveries Deliver Immediately and others are not?
  4. What does the yellow count down timer mean?
  5. How do wait times affect the Deliver By time for Deliver Immediately?
 

What is Deliver Immediately?

Deliver Immediately jobs require you to deliver the items right after picking them up. These jobs are typically fast, with an average duration of 15 minutes and cover around 3.5 kilometers from pickup to drop-off.

 

How can I recognize a Deliver Immediately delivery?

You can identify Deliver Immediately jobs by the clock icon shown in the delivery details.

 

Why are some deliveries Deliver Immediately and others are not?

Whether a job is Deliver Immediately or scheduled for a longer timeframe depends on the sender's choice when booking the delivery.

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Why are some deliveries Deliver Immediately and others are not?

Whether a job is Deliver Immediately or scheduled for a longer timeframe depends on the sender's choice when booking the delivery.

 

What does the yellow countdown timer mean?

The yellow countdown timer adjusts the Deliver By time dynamically when a job is overdue. Once you accept a job, the Deliver By time is fixed. Tapping the yellow tag can show you the original promise time, which you should aim to meet if possible.

Once accepted, the Deliver By time is locked in, and as long as you complete the job before then, it will not affect your Late %. This means that meeting the Deliver By time is crucial to maintaining your on-time performance metrics.

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How do wait times affect the Deliver By time for Deliver Immediately?

If you have a valid wait time after which occured AFTER the Item Ready At time and your GPS location was ON shows you were at the pickup location during the entire waiting period, this wait time will be added to the dynamic Deliver By time once you mark the job as "Set as Picked Up." It might take up to 30 seconds for the new time to update.

 

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