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  1. Sherpa Drivers
  2. On The Road

On The Road

How to accept and deliver Sherpa orders, and where to get help.

Going Online

  • Keeping the Sherpa Driver App Active for Location Tracking
  • Setting your availability status through Start/Stop
  • How to Go Online with Sherpa
  • How to Take a Break and Go Offline

Accepting Deliveries

  • Promoted article Job Offers
  • Promoted article Temporary Fuel Surcharge
  • Petbarn Jobs
  • ETA Requests
  • On My Way
  • Slots Guide

See all 19 articles

Picking Up Deliveries

  • How to safely carry and transport items?
  • I’ve arrived at the pickup location. What do I need to do?
  • What to Do When No One is Available at the Pick-Up Location
  • What to Do If Another Sherpa Picks Up Your Delivery Item
  • Handling Oversized Items or Vehicle Capacity Issues

Delivering Deliveries

  • Promoted article How to Handle Return Deliveries with Sherpa
  • Secure Handover
  • Understanding the Driver Late Rate
  • I’ve arrived at the delivery location, what do I need to do?
  • What to Do If the Address is Wrong, Incomplete, or Doesn’t Exist
  • How do I provide a Proof of Delivery (POD)?

Future Jobs

  • How do I view and accept Future Jobs?
  • What is a Future Job?
  • Where do I find my Future Jobs?
  • Future Job Reminders
  • How to Unassign a Future Job

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

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