On The Road
How to accept and deliver Sherpa orders, and where to get help.
Going Online
- Keeping the Sherpa Driver App Active for Location Tracking
- Setting your availability status through Start/Stop
- How to Go Online with Sherpa
- How to Take a Break and Go Offline
Accepting Deliveries
Picking Up Deliveries
- How to safely carry and transport items?
- I’ve arrived at the pickup location. What do I need to do?
- What to Do When No One is Available at the Pick-Up Location
- What to Do If Another Sherpa Picks Up Your Delivery Item
- Handling Oversized Items or Vehicle Capacity Issues
Delivering Deliveries
- How to Handle Return Deliveries with Sherpa
- Secure Handover
- Understanding the Driver Late Rate
- I’ve arrived at the delivery location, what do I need to do?
- What to Do If the Address is Wrong, Incomplete, or Doesn’t Exist
- How do I provide a Proof of Delivery (POD)?
Future Jobs
- How do I view and accept Future Jobs?
- What is a Future Job?
- Where do I find my Future Jobs?
- Future Job Reminders
- How to Unassign a Future Job
Need some help?
Reach out to our support team today, and we'll get back to you as soon as we can.
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