On The Road

How to accept and deliver Sherpa orders, and where to get help

Going Online

• How do I go online?
• How do notifications work?
• I want to take a break and not receive notifications, how do I go offline?

Accepting Deliveries

• Temporary Fuel Surcharge
• CBD surcharges
• Delivery Types & Timeframes
• How do surge pricing and points multipliers work?
• Can I choose which deliveries I want to do?
• Why am I not seeing any deliveries in the app?

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Picking Up Deliveries

• How to safely carry and transport items?
• I’ve arrived at the pickup location. What do I need to do?
• I’ve arrived at the pickup location and have been asked to wait. What should I do?
• There is no one at the pick up location, and the sender is not answering their phone. What should I do?
• The item has been picked up by another Sherpa. What should I do?
• The item is bigger than expected or doesn’t fit into my vehicle. What should I do?

Delivering Deliveries

• What happens if I need to return a delivery?
• Driver Late Rate
• I’ve arrived at the delivery location, what do I need to do?
• I’ve arrived at the delivery location and have been asked to wait. What should I do?
• The address is wrong, incomplete, or doesn’t exist. What should I do?
• There is no one at the delivery location, or it’s closed. What should I do?

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Future Jobs

• How do I view and accept Future Jobs?
• What is a Future Job?
• Where do I find my Future Jobs?
• Future Job Reminders
• I am no longer available to do a future job I've accepted.