On The Road
How to accept and deliver Sherpa orders, and where to get help.
Going Online
- Keeping the Sherpa Driver App Active for Location Tracking
- Setting your availability status through Start/Stop
- How to Take a Break and Go Offline
Accepting Deliveries
- Job Offers
- Temporary Fuel Surcharge
- Driver Guide: Sherpa Slots at Northbridge Woolworths
- Barcode Scanning at Woolworths
- Smart Job Bundling
- Petbarn Jobs
Picking Up Deliveries
- How do I cancel a job?
- How to safely carry and transport items?
- I’ve arrived at the pickup location. What do I need to do?
- What to Do When No One is Available at the Pick-Up Location
- What to Do If Another Sherpa Picks Up Your Delivery Item
- Handling Oversized Items or Vehicle Capacity Issues
Delivering Deliveries
- How to Handle Return Deliveries with Sherpa
- Roses Only Event Days: Delivery Guidelines
- Secure Handover
- Understanding the Driver Late Rate
- I’ve arrived at the delivery location, what do I need to do?
- What to Do If the Address is Wrong, Incomplete, or Doesn’t Exist
Future Jobs
Need some help?
Reach out to our support team today, and we'll get back to you as soon as we can.
Get in touch