On The Road
How to accept and deliver Sherpa orders, and where to get help.
Going Online
- Keeping the Sherpa Driver App Active for Location Tracking
- Setting your availability status through Start/Stop
- How to Take a Break and Go Offline
Accepting Deliveries
- Job Offers
- Temporary Fuel Surcharge
- Why was my job unassigned?
- Barcode Scanning at Woolworths
- Smart Job Bundling
- Petbarn Jobs
Picking Up Deliveries
- How do I cancel a job?
- How to safely carry and transport items?
- I’ve arrived at the pickup location. What do I need to do?
- What to Do When No One is Available at the Pick-Up Location
- What to Do If Another Sherpa Picks Up Your Delivery Item
- Handling Oversized Items or Vehicle Capacity Issues
Delivering Deliveries
- In-app guidance for drop-offs
- How to Handle Return Deliveries with Sherpa
- Roses Only Event Days: Delivery Guidelines
- Secure Handover
- Understanding the Driver Late Rate
- I’ve arrived at the delivery location, what do I need to do?
Future Jobs
Need some help?
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