On The Road
How to accept and deliver Sherpa orders, and where to get help
Going Online
- How do I go online?
- How do notifications work?
- I want to take a break and not receive notifications, how do I go offline?
Accepting Deliveries
- What is Surge Pricing?
- Can I choose which deliveries I want to do?
- Why am I not seeing any deliveries in the app?
- Can I accept deliveries outside of business hours or service areas?
- Before accepting a delivery, what do I need to consider?
- I’ve accepted a delivery but the job is awaiting payment. What does that mean?
Picking Up Deliveries
- I’ve arrived at the pickup location. What do I need to do?
- I’ve arrived at the pickup location and have been asked to wait. What should I do?
- There is no one at the pick up location, and the sender is not answering their phone. What should I do?
- The item has been picked up by another Sherpa. What should I do?
- The item is bigger than expected or doesn’t fit into my vehicle. What should I do?
Delivering Deliveries
- What happens if I need to return a delivery?
- Driver Late Rate
- I’ve arrived at the delivery location, what do I need to do?
- I’ve arrived at the delivery location and have been asked to wait. What should I do?
- The address is wrong, incomplete, or doesn’t exist. What should I do?
- There is no one at the delivery location, or it’s closed. What should I do?
Future Jobs
- What is a Future Job?
- Where do I find my Future Jobs?
- Future Job Reminders
- I am no longer available to do a future job I've accepted.
Need some help?
Reach out to our support team today, and we'll get back to you as soon as we can.
Get in touch