Secure Handover

  • Updated

How does it work?

Clients now have the option to add an extra layer of security for their deliveries. When you arrive for drop-off, the recipient will provide you with a 6-digit code. This code is crucial to complete the delivery successfully.


The code is your key

At drop-off, ask the recipient for the 6-digit code they received via email and text message. You have 3 attempts to enter the correct code. If you fail all 3 attempts, contact Sherpa Support for further instructions.



Encountering Problems?

We're here to help. If the recipient hasn't received the code or you encounter issues marking the delivery as completed, let us know right away. For any other unexpected problems, reach out via phone or live chat for assistance.

Share this article

Was this article helpful?

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

Get in touch