What is a Slot?
A Slot is a pre-determined time frame for completing assigned jobs with a guaranteed earnings amount. You can review details like the pick-up suburb, delivery area, item type, and expected job count before accepting a Slot.
With Slots, you can view and pre-book runs for the upcoming week, helping you plan your work and have a steady & stable income flow.
What are the different types of Slots?
1. Partner Slot:
You’ll be assigned a run of jobs from a single business partner shortly before the pick-up time.
2. Sherpa Slot:
You’ll be assigned various jobs within a specific area for a specified duration. More jobs may be assigned during this period, so keep an eye on your app! The jobs assigned to you is not limited to a single run, you may be required to do multiple pick-ups, including for single delivery.
How can I view and accept a Slot?
Slots appear as grey pins on the map. Tap the job card for details. advance.
You can also book Slots in - see a blue dot on the calendar? It means that a Slot is available - make sure to grab it!
Event Day Slots have a special icon that appears on the week of the event - keep an eye out for this icon
What are Slot reminders?
You will receive a reminder one day before your scheduled Slot at 8 am, which must be confirmed within 4 hours, or the Slot will be unassigned. If confirmed, another reminder will be sent 1 hour before the pick-up time.
What should I do if I'm no longer available for a Slot?
Unassign yourself as soon as possible through notifications or within My Jobs. Unassigning within 2 hours of the start time will affect your unassignment rate.
What happens when I accept a Slot?
When you accept a Slot, you may be assigned jobs that would otherwise be offered to the crowd. By accepting the Slot, you agree that any previously stated job prices for these deliveries are voided and superseded by the Slot fee.
Job volumes within a Slot may fluctuate based on demand, and additional jobs may be assigned during the Slot timeframe.
Once a Slot is accepted, the job allocation method is at Sherpa’s discretion, and individual job offers outside of the Slot structure will not apply.
What happens with Slot cancellations and overtime?
- Cancellation: You will be notified immediately if a Slot is cancelled. If cancelled within 2 hours of the start time, you’ll be compensated accordingly.
- Event Day Cancellations: No compensation if cancelled 12 hours before the start time. Compensation details will be in your Payment Summary and RCTI if cancelled within 12 hours.
- Overtime (Sherpa Slots only): If you are assigned more jobs than can be completed by the Slot end time, you’ll be compensated for additional time spent.
What is the payment policy for Slots?
Minimum guaranteed payment is given only if all assigned jobs during the Slot are completed. Payment may be withdrawn for damages, missing items, or if a Slot is unassigned halfway through.
Here's how payment for a Slot is reflected in your Payment Summary and RCTI
Example of Payment Summary Including Slot Fees
RCTI
Tips for Mastering Slots and Meeting Expectations
Don't see your question here? Contact Sherpa Support via email at support@sherpa.net.au.