We understand that manual ETA requests can be a hassle. Use the 'On My Way' status to help us track your progress accurately, reducing the need to disrupt you when you're driving.
What is 'On My Way'?
'On My Way' is a status update for a Sherpa delivery, similar to 'Arrived for Pickup' or 'Picked Up'. It appears as a button on the first delivery in your route, and on individual delivery details for other deliveries.
When should I use the 'On My Way' status?
Select 'On My Way' button whenever you begin your journey directly to your next Sherpa pickup or delivery location.
How does 'On My Way' benefit me as a driver?
The 'On My Way' status improves our tracking accuracy, helping to reduce the need for ETA requests and ensuring smoother coordination with our operations team.
Without it, we know where you are, but not when you're actively completing a Sherpa delivery, making it difficult to predict your arrival without contacting you.
Why is it important to set at the beginning of my journey to pickup or delivery?
Setting 'On My Way' at the start of your journey to pickup or delivery allows us to accurately predict your arrival time. This gives our support team more confidence in the ETAs we provide, reducing the need for unnecessary contact.
What happens when I select it?
- We update our delivery information and route to retrieve an accurate ETA based on your current location.
- The delivery is moved to the first stop on your route screen (if it wasn't already there).
- We update the remaining route accordingly.
- Our tracking team sees your status as 'On My Way' for that pickup or delivery.
Currently, neither the recipient nor the customer see this status. It's purely to ensure we have accurate information on your expected arrival.
What about runs or picking up multiple deliveries?
When you select 'On My Way' for a batch pickup or batch delivery, all deliveries for that shared route stop will automatically be set as 'On My Way'.
Can I customise my map preferences with 'On My Way'?
Absolutely! The first time you select 'On My Way', you can set your default map preferences. You can also adjust these preferences via the Delivery Preferences page or by long-clicking the 'On My Way' button.
Can I cancel the 'On My Way' status?
Yes, you can cancel the 'On My Way' status through the temporary snack bar notification:
Or, through the actions menu:
What if my preferred delivery isn't the first stop on my route?
Even if the delivery isn't your first stop, you can still set 'On My Way' from the Delivery Details screen. If the delivery isn't part of your current route or is a newly added job, pop-up options will guide you. You also have the option to override a previously set 'On My Way' status, returning it to 'Assigned' or 'Picked Up'.