Thanks for accepting a Roses Only slot. Here's everything you need to know to ensure a smooth, successful delivery experience - from pick-up to drop-off.
At pick-up
- Please arrive on time - arriving within your pickup window ensures you have the best opportunity to be in and out of the warehouse in minutes.
- If you are asked for a run/driver number, you can find it under the 'Consignment No' field. Pay close attention to the number, for example, 099 - that's how you identify which items belong to your run.
In transit
- Keep the aircon on: Flowers absorb odour and are sensitive to heat. Keep your vehicle cool, clean and smoke-free at all times.
- Avoid tampering: Do not make any adjustments to the flower/fruit arrangements. If you notice any damage at pick-up, please notify the warehouse team.
Handle with care: Flowers and fruits are delicate, please treat them with care. To avoid damaging the arrangements, please follow these steps:
- Bouquets must be kept upright at all times.
- Boxes must be kept upright and on a flat surface
- Fruit boxes must be kept flat at all times.
At drop-off
- Check details: Ensure you are at the correct address and follow the delivery instructions.
- Get in touch: Always attempt to get in touch with the recipient first. No response? Call us for next steps.
- You've got Authority To Leave (ATL): Place the items in a safe place, away from sunlight.
- Delivery timings: Please deliver to residential addresses no earlier than 7am, and to business addresses no earlier than 9am. The delivery by time is shown in the app, please follow it.
Have a successful day ahead!