Handling Delivery Delays

  • Updated

Q: What should I do if I am running late for a delivery?
A: If you are running late for a delivery, please follow these steps:

  1. Notify the User: Contact the user who booked the delivery to inform them about the delay. Keeping the client informed helps them provide accurate updates to the recipient if needed.

  2. Contact Sherpa Support: If you cannot reach the client, contact Sherpa Support via the live chat in the Sherpa Driver app or give us a call. Please provide the reason for the delay and your estimated time of delivery. This ensures everyone involved is aware of the situation and can make any necessary arrangements.

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