Delivery Support

Having an issue with a delivery? You'll find the answers in here.

Driver Safety & Incidents

• Driver Personal Accident Insurance
• I want to submit an incident report. How can I do that?
• There is an unsafe situation at the delivery location. What do I do?
• Safe mobile phone use while delivering
• How do I manage tiredness and fatigue while delivering?

Vehicle Issues

• I was in an accident. What should I do?
• Handling Delivery Delays
• My car broke down during a delivery, what do I do?

General

• Managing Item Quantity Discrepancies
• Driver Training Programs
• What to Do if the Item Doesn't Fit or is Too Big for Your Vehicle
• How do Wait Time Fees work?
• What to Do if No One is Available at Pickup or Delivery Location
• Understanding Delivery Cancellations and Compensation

Fragile Deliveries

• How do I check for item damages?
• I’ve broken or damaged an item, what should I do?
• How to Avoid Damages When Delivering Fragile Items
• How to Identify Fragile Deliveries with Sherpa

Issue With a Sender or Recipient

• What should I do if the specified recipient isn't available?
• Someone at a pickup or delivery location is aggressive or making me feel uncomfortable. What do I do?

Heavy Items

• How do I know which deliveries require a trolley?
• How do I safely deliver heavy items?
• How to Handle Deliveries with Heavy Items