Delivery Support

Having an issue with a delivery? You'll find the answers in here.

Driver Safety & Incidents

• Driver Personal Accident and Sickness Insurance FAQ
• I want to submit an incident report. How can I do that?
• Dog attacks and prevention strategies
• There is an unsafe situation at the delivery location. What do I do?
• Driver health and safety guidelines
• Safe mobile phone use whilst delivering

See all 7 articles

Vehicle Issues

• I was in an accident. What should I do?
• I’m running late for a delivery. What should I do?
• My car broke down. What do I do?

General

• The item quantity in the app doesn’t match the number of items given to me. What do I do?
• The item is bigger than expected or doesn’t fit in my vehicle. What should I do?
• How do Wait Time Fees work?
• I’ve arrived at a pickup or delivery location, no one is available, nor answering the phone. What should I do next?
• My delivery got cancelled by the sender. What does that mean?

Fragile Deliveries

• How do I check for item damages?
• I’ve broken or damaged an item, what should I do?
• A delivery is marked as fragile, what can I do to avoid damages?
• How do I know if a delivery is fragile?

Issue With a Sender or Recipient

• The specified recipient isn't available. What should I do?
• Someone at a pickup or delivery location is aggressive or making me feel uncomfortable. What do I do?

Heavy Items

• How do I know which deliveries require a trolley?
• How do I safely deliver heavy items?
• How do I know if a delivery contains a heavy item?