My car broke down during a delivery, what do I do?

  • Updated

Whilst it's a requirement for Sherpa driver partners to ensure that their vehicle is in a maintained, clean and functioning condition, we understand that vehicle breakdowns are inevitable.


If you have broken down either on the way to a pick-up location or with items on board during a delivery, get in touch with Sherpa Support as soon as possible either through Live Chat on the Driver App, or give us a call.


Important: please take photo/video evidence of your vehicle's issue to dispute any automated warnings that may occur due to unassignment.


What happens if I have a delivery on board?

If you have a delivery on board, Sherpa will attempt to find another driver who can make the delivery on your behalf.

Share this article

Was this article helpful?

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

Get in touch