I’ve broken or damaged an item, what should I do?

  • Updated

If you have damaged an item, do not complete the delivery.

Contact us as soon as possible via the live chat in the Sherpa Driver app or call us and explain what happened. We will call the client and see what they would like to do.

Depending on the situation, we may not pay you for the delivery and you may be asked to cover the costs for the damaged item.

If you tampered with the item's packaging and the items got damaged as a result, you will be held liable for the damages to the item.

You can reduce your liability by getting transit insurance. We recommend all drivers to do their research to see if transit insurance is suitable for their business needs.

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