What to Do If the Address is Wrong, Incomplete, or Doesn’t Exist

  • Updated

The address is wrong, incomplete, or doesn’t exist. What should I do?

  1. Check for a Tag: Look for a tag on the items you're supposed to pick up or deliver. Often, the correct address will be written on the tag.

  2. Contact the Client: If the tag doesn’t have the correct address, reach out to the user who booked the job. Confirm the accurate address with them directly.

  3. Contact Sherpa Support: If you can't reach the client, get in touch with Sherpa Support using the live chat in the Sherpa Driver app or call us. Our team will assist you in resolving the address issue promptly.

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