What should I do if the item quantity in the app doesn’t match the number of items given to me?
If you are at pickup and notice that the item quantity doesn't match what is noted in the Sherpa App, follow these steps:
- Check with the Sender: Ask the sender if the items you've collected are correct for the delivery.
- Take Photos of the Items: Take clear photos of items you are meant to pickup. These photos may be needed as proof that item quantity is incorrect.
Report the wrong item count through the Chatbot: You must report the wrong item count through Larry, the chatbot.
To do this, follow this navigation path:
Support with a delivery → A delivery assigned to me → Arrived for pickup → Wrong item count
You'll be prompted to upload photos of the items you received so that it can be recorded and rectified.
By verifying with the sender, taking photos of the items, and reporting it promptly, you can address any discrepancies in item quantity efficiently to ensure a smooth delivery and accurate payment.
.