How do I improve my delivery rating?

  • Updated

Once a delivery is completed, recipients receive an SMS asking them to rate their experience. It's extremely important that you do your best to give recipients the best experience possible.

Q: How can I improve my driver rating?

A: To improve your driver rating, continue completing deliveries with Sherpa to the highest standard. Your driver rating is an average of all the ratings you've received, so the way to improve it is to keep receiving high ratings from recipients.

Helpful Tips for Achieving a High Delivery Rating:

  1. Arrive on time for both pick up and delivery.
  2. Be kind and courteous.
  3. Take care when handling deliveries, especially fragile items.
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