Your driver rating reflects the overall experience you provide throughout each job, from pickup through to delivery. Being prepared, arriving on time, communicating professionally, handling items carefully and completing a smooth handover can all contribute to a positive experience and stronger ratings.
Quick guide
- Prepare before accepting a job
- Arrive on time
- Be professional
- Handle every item with care
- Keep your vehicle clean and prepared
- Submit a clear Proof of Delivery
Tips for achieving a high delivery rating
Prepare before accepting a job
Review all job details before accepting, including pickup and delivery locations, time frames, item size and weight. Checking these details can help you avoid preventable unassignments and delays.
Only accept jobs you are confident you can complete safely and on time.
Considerations before accepting a Sherpa delivery ↗
Arrive on time
Plan ahead so you can arrive on time for both pickup and drop-off. If an unexpected delay occurs, please contact Sherpa Support.
Be professional
While there is no specific dress code, you are required to maintain a clean and professional experience.
We understand that sometimes things can go wrong and tensions may run high. It is important that you try to keep communicating in a calm and respectful manner.
Your Sherpa Driver account must only be used by you. Never allow another person to complete deliveries using your account
Use the right Support channel
Please avoid contacting Support on multiple channels about the same issue, as this may make your enquiry harder to track and resolve.
- Urgent or active delivery issue: Use live chat or phone
- Non-urgent account enquiry: Use email
- Payment issue: Use the Payment Issue Form
- App or technical issues: Report it through the Driver app
How to get help and navigate Sherpa Support channels ↗
Handle every item with care
Check items when prompted in the Driver app and take extra care with fragile items like gifts and flowers. Keep items stable and secure in your vehicle, and follow any item specific handling requirements.
How to avoid damages when delivering fragile items ↗
Keep your vehicle clean and prepared
A clean, well-kept car leaves a good impression. Here are tips to keep it delivery ready:
Submit a clear Proof of Delivery
When a Proof of Delivery photo is required, make sure it clearly shows the items and identifiable features of the delivery location. Leave items safely, upright and out of the way, and never photograph a recipient's ID.
Examples of a good Proof of Delivery photo
How do I provide a Proof of Delivery (POD)? ↗
Providing a reliable, careful and courteous experience on every job helps create a positive experience and supports stronger ratings.