Accounts, Payments and Performance
Read about earnings, performance, and adjusting your account preferences.
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My Account
- Notification Preferences
- How do I change my contact preferences?
- I want to change my profile picture. How do I do that?
- How can I update my account information?
- When I log into my account I can’t access deliveries or any information. Why could that be?
Getting Paid
- Updating GST on Payment Summaries
- When do I get paid for my deliveries?
- I haven’t been paid the right amount. What should I do?
- How do I update my payment information?
- I’m registered for GST. What do I do?
- Does Sherpa pay for fuel, parking, fines, tolls, or ferries?
Driver Rating
- How does the driver rating system work?
- How do I improve my driver rating?
- What happens when I receive bad feedback?
Driver Warning System
- How does the warning system work?
- What is the Sherpa Driver Appeal Process? How do I appeal a Warning?
- If my account has been deactivated as a result of warnings. Can I ever drive with Sherpa again?
Need some help?
Reach out to our support team today, and we'll get back to you as soon as we can.
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