Accounts, Payments and Performance

Read about earnings, performance, and adjusting your account preferences.

Bonuses and Incentives

• Holiday Hustle (1 Dec 2024 - 15 Dec 2024)
• Christmas Climb (29 Nov 24 - 24 Dec 24)
• Star Zones (21 Nov 2024 - 24 Nov 2024)
• The Holiday Kickoff (12 Nov 2024 - 30 Nov 2024)
• Power Hours (31 Oct 2024 - 2 Nov 2024)

My Account

• Accessibility or accomodation requirements?
• Help creating and logging in to your Sherpa Driver account
• Deleting Your Sherpa Account
• Notification Preferences
• Update Your Contact Preferences
• Updating Account Information

Getting Paid

• Track Your Earnings
• Payment Summaries and GST
• When and how do I get paid?
• Payment Issues
• Keeping Your Payment Details Up to Date
• Registered for GST? Here's What to Do

See all 7 articles

Driver Rating

• How does the driver rating system work?
• How do I improve my delivery rating?
• What happens when I receive bad feedback?

Driver Warning System

• How does the warning system work?
• I've been blacklisted, what does that mean?
• What is the Sherpa Driver Appeal Process? How do I appeal a Warning?
• How does deactivation work?