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  1. Sherpa Drivers
  2. Accounts, Payments and Performance

Accounts, Payments and Performance

Read about earnings, performance, and adjusting your account preferences.

Promotions

  • Bulk Run Bounty
  • Daily Rewards

My Account

  • Notification Preferences
  • How do I change my contact preferences?
  • I want to change my profile picture. How do I do that?
  • How can I update my account information?
  • When I log into my account I can’t access deliveries or any information. Why could that be?

Getting Paid

  • Updating GST on Payment Summaries
  • When do I get paid for my deliveries?
  • I haven’t been paid the right amount. What should I do?
  • How do I update my payment information?
  • I’m registered for GST. What do I do?
  • Does Sherpa pay for fuel, parking, fines, tolls, or ferries?

See all 8 articles

Driver Rating

  • How does the driver rating system work?
  • How do I improve my driver rating?
  • What happens when I receive bad feedback?

Driver Warning System

  • Promoted article How does the warning system work?
  • What is the Sherpa Driver Appeal Process? How do I appeal a Warning?
  • If my account has been deactivated as a result of warnings. Can I ever drive with Sherpa again?

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

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