Accounts, Payments and Performance

Read about earnings, performance, and adjusting your account preferences.

Bonuses and Incentives

• Bonus Blitz (Jun 10 - Jun 17)
• Power Hours PM (Jul 2-6)

My Account

• Accessibility or accomodation requirements?
• Help creating and logging in to your Sherpa Driver account
• Deleting Your Sherpa Account
• Notification Preferences
• Update Your Contact Preferences
• Updating Account Information

Getting Paid

• Track Your Earnings
• Roses Only Event Days: Mother's Day 2025
• Payment Summaries and GST
• When and how do I get paid?
• Payment Issues
• Keeping Your Payment Details Up to Date

See all 8 articles

Driver Rating

• How does the driver rating system work?
• How do I improve my delivery rating?
• What happens when I receive bad feedback?

Driver Warning System

• How does the warning system work?
• I've been blacklisted, what does that mean?
• What is the Sherpa Driver Appeal Process? How do I appeal a Warning?
• How does deactivation work?