How do Wait Time Fees work?

  • Updated

If you have to wait at either the pick-up or drop off location, you will be reimbursed for this time. Wait time fees are calculated differently for single deliveries, regular and bulk rate runs. Here is a quick breakdown of how these are calculated based the situation:

  1. Single pick up deliveries (plus grocery surcharge if applicable)
  2. Regular runs (plus grocery surcharge if applicable)
  3. Bulk Rate runs

Where wait time applies to a delivery, wait time fees will automatically be applied within 48hrs of that delivery being completed.

Important: Our auto-calculations rely on your phone GPS services being on, and you staying in the same location while waiting. If you move away from the pickup address, wait time fees won’t apply.

If you believe you are entitled to a wait time fee but it has not appeared in your job history within that time, please use the form below to request a review with the following information.

  • Driver ID

  • Delivery ID

  • Detailed reason and information to support your request.

Our support team will review your request and get back to you with the outcome. Abuse of this function may result in a warning and/or account deactivation. 

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Single Delivery

You will be paid $2.34 (including GST) per 5 minutes you have to wait, after the initial first 10 minutes of waiting at either the pick-up or the delivery point.

Regular Runs

(For Bulk Rate runs, scroll down)
As there are multiple deliveries in a run, the rules are a little different:
  • If you have to wait at the pick-up location, the grace period changes from just 10 minutes to 10 minutes + 1 minute per additional delivery in the run: 
  • For example: if there are 10 deliveries in the run, you will not be eligible for wait time fees until after 19 minutes (10mins for 1st delivery, 1 min for each of the 9 other jobs. 10+9 =19) of waiting
  • After the waiting grace period, you will be paid paid $2.34 (including GST) per 5 minutes.
 
Please note that if there are multiple pick-ups from a single location, wait time fees only apply to a single order.

Large Grocery Chain Surcharge 

For both single deliveries and runs from a large grocery chain, a wait time fee surcharge applies on top of the the $2.34 per 5 minutes base fee:
 
Large chain grocery wait time surcharge (paid on top of the base fee) incl. GST
11 - 15 min $1.32
16 - 20 min $1.76
21 - 25 min $1.76
26 - 30 min $0.88
30+ min $0.00
All large grocery chain's wait times are capped at 30 min
 
Are you confused yet? We got you covered!
 
Example 1: Single Large Chain Grocery job
 You pick up delivery from a large grocery chain and you had to wait 14 min:
  • Total wait time: 14 min
  • Grace period: 10 min
  • 14 min - 10 min grace period = 4 min eligible wait time 
  • Base wait time: 5 min wait time base rate applied = $2.34
  • Grocery surcharge: 11-15 min = $1.32
  • $2.34 (base )+ $1.32 (surcharge)= $3.66
  • you get paid $3.66 in wait time fees

 

Example 2: Single Large Chain Grocery job

 You pick up delivery from a large grocery chain and you had to wait 27 min:
  • Total wait time: 27 min
  • Grace period: 10 min
  • 27 min - 10 min grace period = 17 min eligible wait time
  • Base wait time $2.34 * 4 intervals = $9.36 
  • Grocery surcharge: 26-30 min = $ 0.88
  • $9.36 (base) + $0.88 (surcharge) = $10.24
  • you get paid $10.24 in wait time fees
 
Example 3: Large Chain Grocery 2-drop run
 You pick up a 2-drop run from a large grocery chain and you had to wait 14 min:
  • Total wait time: 14 min
  • Grace period: 10 min + 1 min for additional drop: 11 min
  • 14 min - 11 min grace period = 3 min eligible wait time
  • Base wait time: 5 min wait time base rate applied = $2.34
  • Grocery surcharge: 11-15 min = $1.32
  • $2.34 (base )+ $1.32 (surcharge)= $3.66
  • you get paid $3.66 in wait time fees
 
Example 4: Large Chain Grocery 3-drop run
 You pick up a 3-drop run from a large grocery chain and you had to wait 23 min:
  • Total wait time: 23 min
  • Grace period: 10 min + 2 min for additional drop: 13 min
  • 23 min - 13 min grace period = 10 min eligible wait time
  • Base wait time $2.34 * 2 intervals = $4.68
  • Grocery surcharge: 21-25 min = $1.76
  • $4.68 (base )+ $1.76 (surcharge)= $6.44
  • you get paid $6.44 in wait time fees

 

Bulk Rate Runs

  • If you have to wait at the pick-up location, you will be paid 5 minutes for the first delivery, and 1 minute for every other delivery in the run. 

  • E.g. If there are 10 deliveries in the run, you will not be eligible for wait time fees until after 14 minutes (5mins for 1st delivery, 1 min for each of the 9 other jobs. 5+9 =14)
  • After the grace period, you will be paid paid $2.34 (including GST) per 5 minutes you have to wait.
 

 

 

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