I am no longer available to do a future job I've accepted.
If you can’t complete a job scheduled for later today or tomorrow, inform us immediately. This allows us to reassign the job to ensure timely delivery.
Unassign via My jobs
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In the My jobs view, scroll to a job that's due for pickup later today.
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In the job details view, you'll be able to see the option to either confirm you want to keep the job, or unassign. This option only appears an hour before the job is ready for pickup.
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To unassign the job, click on Unassign.
Unassign via reminder popup
When prompted with the reminder to confirm your availability for the job/run, you will be able to either keep or unassign the job.
Unassignment limits and temporary blocks
To help keep deliveries reliable and fair for all drivers, there are a few limits around unassigning jobs:
- You are allowed up to 3 future job unassignments per day
- If you exceed this limit, you will be temporarily restricted from accepting future work for a couple of hours
- You'll see in-app reminders and a countdown so you know exactly how many unassignments you have left
Tip: Only accept jobs you're confident you can complete on time - this helps you avoid restrictions and keeps your access to jobs steady.