Driver Personal Accident Insurance FAQ

  • Updated

1. What am I covered for under this Insurance?

You are covered for injuries sustained while working on behalf of Sherpa. This includes coverage for loss of revenue from Sherpa while you are unable to work due to injuries, as well as certain lump sum benefits for a range of injuries.

2. Who is covered under the policy?

All Sherpa Contractors and their registered sub-contractors while working on behalf of Sherpa in Australia.

3. When and where will I be covered?

You are covered by our insurance whenever you’re operating on a Sherpa delivery. This also includes coverage while traveling to and from a job booked via Sherpa.

4. When does this cover apply from?

Coverage is in place for any incidents that occur from 4pm on February 10, 2022.

5. What should I do in the event of an accident while on a Sherpa job?

  • Call 000 for emergency services if needed.
  • Once safe, contact the Sherpa support team and provide details of the incident, including location, time, and pictures of any damage.
  • If involved in a motor accident with another person, exchange details and note their name, address, and vehicle registration number (if available).
    • Accidents with other road users need to be addressed through private insurance first.

6. What are the next steps to make a claim?

  • Contact our Support Team for further details and to complete a claim form.
  • Collect your documents (medical certificates are required).
  • Download and fill out the 'Claims Form' from the bottom of the page.
  • Once you have completed the claim form and supplied the necessary information, Marsh will be in touch and work with the insurer to complete your claim.

7. When do I need to lodge a claim by?

You must contact us and lodge a claim within 30 days after the incident occurred, unless your injuries prevent you from reasonably lodging a claim within that timeframe.

8. Is there an excess to pay when I make a claim?

No, there is no excess to pay when you make a claim. There are no additional costs involved in claiming on this insurance policy.

9. What are the full details of the personal accident policy?

For a full overview of the insurance policy, please download the 'Sherpa Pty Ltd group accident policy schedule as of 10.02.2022' below.

Share this article

Was this article helpful?

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

Get in touch