Barcode Scanning

Barcode scanning helps make sure you're collecting the correct items for your job/run helping you to reduce mix-ups and make pickup quicker and easier. 

Only some jobs require barcode scanning. The app will let you know when it is needed. 

At pick up 

How do I scan an item for a single job? 

For jobs that require barcode scanning: 

1. Once you've arrived at the pickup location, tap 'Arrived' 
2. On the Job screen, tap on 'Pick Up' to view details 
3. Select 'Scan items for pickup' 
4. Start scanning 
5. After the scan, wait for the confirmation message 
6. Once the item has been scanned, you can mark the job as 'Set All as Picked Up' 

How do I scan items in a run? 

For runs that have multiple items, you can:

1. Go to the 'Route' screen
2. Select 'Batch pickup' 
3. Start scanning your items
4. After each scan, wait for the confirmation message before continuing 
5. Once all items are scanned, all the jobs in your run can be marked as 'Set All as Picked Up' 

Please note: Batch pickup is available only on the Route screen.

What if there's an extra item that needs to be scanned? 

If your job or run contains more items than are currently listed in the app, you can use the 'Scan Additional Item(s)' to assign it to the job or run and scan the barcode. 

How do I know if my scan was successful? 

After each scan, you'll see an on-screen message letting you know whether the items was successfully scanned. 

If the barcode doesn't match the item expected for your run, the app will let you know the scan was unsuccessful. 

You can then manually enter the barcode (only last 5 characters required) to complete the scan. 

If you're unable to scan and the manual barcode entry also doesn't work, contact Sherpa Support for next steps. 

What should I do if scanning isn't working in the app? 

If the scanner isn't opening or appears to be experiencing a technical issue, check that: 

• Sherpa has permission to access your phone camera
• You're using the latest version of the Sherpa Driver app 
• Your internet connection is stable

If the issue continues, contact Sherpa Support via phone or live chat. 

At drop-off 

If you are scanning an item at pickup, you will be required to scan them at drop-off too. This helps confirm that the correct items is being delivered before you mark the job as completed. 

Follow the prompts in the map and scan the barcode as part of the proof of delivery process.