If you’re having issues receiving job offers while online or seeing deliveries in the Sherpa driver, try the following:
Notifications Settings
You will receive push notifications on your phones to let you know a job is available. Depending on where you are, you may receive notifications at different times.
Review your Notification Preferences to ensure you are set to receive offers for all job types that you’re eligible for. Here's an article with more details.
Toggle Notify to "On" while you're working.
Note: Check your mobile device settings to ensure you have Push Notifications on for Sherpa.
Location settings
Allow GPS tracking for the Sherpa Driver app so we can check if you're close to pickup locations
Please check if you're sharing your location with Sherpa. If you turn your location sharing off, you will only see notifications when the delivery gets opened to all drivers in your city.
Not the best match for the job
Unless you’ve turned off job notifications, not receiving new job notifications may just mean you’re not matched to the jobs on offer. We also require a recent location update to check if you're close to the pickup location, so if you have had your GPS off for more than 5 mins, we likely don't know where you are.
Reached capacity limit
You've reached your maximum capacity for active deliveries. To get access to more deliveries or receive new job offers, please complete the deliveries currently assigned to you.
Blacklisted
You may have been blacklisted from doing deliveries on the platform. Blacklisting can occur for various reasons. Read more here.
Please check your inbox (the email address you've used for your Sherpa account) to see if you've received any emails about being blacklisted.
Pending training
If you have a pending training, you may be blocked from accessing select jobs types. Some trainings require that you complete the training before you regain access to those deliveries. For instance, if you have pending RSA refresher training, you would need to complete that before you can access alcohol jobs.
Please check your inbox (the email address you've used for your Sherpa account) to see if you've received any emails about being assigned a training.
Pending mandatory driver or vehicle documents
You've been temporarily blocked from accessing deliveries because you have an expired or missing mandatory document.
Please check your inbox (the email address you've used for your Sherpa account) to see if you've received any emails about required documents.
App issues
Make sure you have the latest version of the Sherpa driver app. To update your app, visit your Google Play Store or App Store, search for Sherpa Driver, and ensure you have the latest version.
If the problem persists, please report the error from the driver app by going to My Account > Report a Bug.
Connection issues
Check your device’s data or WiFi connection. We recommend checking the speed and coverage of the mobile data providers in your area. It could be that other data providers provide faster service in your area.
Low demand
Some days and are busier than others. In general, our busiest days are Thursday and Friday and the busiest areas are the CBD's and the surrounding suburbs.
You may want to move to a location with higher demand.
Are you in the right city?
Make sure you’re within the same city you’re activated to drive in.
- Please check if your address info is up to date and matches the state you are trying to accept deliveries in.
- If this doesn't match, please update your address information. Due to additional regulations in some states, only drivers that have their home address set in that state will be able to see open deliveries.
If you’ve tried the solutions above and still aren’t getting offers, that area or time of day is likely experiencing low demand. Demand for deliveries can vary by location, time of day and even time of year.
If you still believe there’s an issue with your account, let us know below, please get in touch with Sherpa Support by submitting a contact ticket.
Did you know we send a weekly Sherpa update email called our Llama Letter? Here we include more details and trends around the busiest areas and days. It's a must-read to earn more with Sherpa!