My delivery got cancelled by the sender. What does that mean?
Sometimes senders change their minds for various reasons and cancel the delivery. Here's what you need to know:
- Within 5 minutes after you accepted the delivery: You will receive 0% of the delivery fee as the client gets a full refund.
- Assigned or en route to the pickup location: You will earn 70% of the delivery fee, up to $10.
- Close by or arrived at the pickup location: You will earn 70% of the delivery fee, up to $20.
- Picked up or en route to the delivery location: You will earn 100% of the delivery fee. There may also be a return or redelivery fee applicable.
If you have already picked up the delivery: Follow the prompts on your app to log a return. You will be paid for the time spent up to that point.