What should I do if the customer or recipient is not aware of my arrival and acts rudely?
If you arrive at a pick-up or drop-off location and the person is unaware of your arrival and acts rudely, it is important to stay calm. Contact Sherpa Support, and our team will address the issue by getting in touch with the customer and their recipient to prevent it from happening again.
What if the recipient asks me to enter their home to deliver items?
Sherpa offers door-to-door delivery services. As a Sherpa driver, you have the right to refuse to enter the recipient's home if you are not comfortable with the situation.
How should I handle aggressive, violent, or threatening behaviour from a customer or recipient?
If you encounter a person who is aggressive, violent, or shows other threatening behaviour, please inform us immediately. Read this article if you'd like to submit an incident report.