Exclusive Job Offers ("EJO's") are the primary method for assigning deliveries on the Sherpa Platform. We strongly recommend having them enabled to ensure you don't miss out on any delivery opportunities.
What’s an Exclusive Job Offer?
Exclusive Job Offers ("EJO's") are deliveries (or runs) visible only to you in your driver app for a limited time.
They appear as a banner on the 'Find Jobs' page (or a push notification if your app is closed or in the background). Simply click on the offer to see the details. You can also swipe left to dismiss, or ignore it completely and it will disappear once it expires.
Note: Ignoring or declining EJO's consistently will reduce the likelihood of you receiving them.
Check them out in action here (30secs):
Once you accept the job offer, it will be added to your 'My Jobs' list like any other job you are assigned or accept.
Why am I being sent them?
We use our best-match calculation to determine which drivers are best for particular jobs. We consider things such as your distance to the pickup location, your capacity and recent performance (late and unassignment rates) to determine who is suitable for each offer sent.
Which jobs will be sent as Exclusive Job Offer?
Almost all newly opened jobs and runs will be first offered by Exclusive Job Offer, and there are plenty to go around!
Additionally, we also send EJO's to notify of price increases before they appear on the map.
Jobs scheduled for later today and tomorrow will still appear on the Find Jobs map/list view as normal, along with jobs that don’t get accepted by a driver after all Exclusive Job Offers are sent.
Does my Everest tier influence my chance of getting a job offer?
Drivers on all tiers will be eligible to receive Exclusive Job Offers, but your likeliness to be sent them is increased if you are performing well. Keeping your late and unassignment rates low will increase your chances of being sent job offers.
Will declining/ignoring them affect my account?
There are no penalties for declining or ignoring Exclusive Job Offers, however we track your recent acceptance of them, and preference will be given to drivers who consistently accept them. If you have not received any before, your 'acceptance' rate is considered high until you decline or reject offers.
If you decline or reject 10 EJO's in a row, we will temporarily disable them to ensure drivers who do wish to receive them have the opportunity to do so.
In this case, you'll notice an in-app banner requesting you to make a decision to keep them on or turn them off.
Do I have to do anything?
We recommend you review your Notification Preferences to make sure you're set to receive offers:
- Toggle Notify to On
- Check you've set Exclusive Job Offers to On within Notification Preferences
- Check your mobile device settings to ensure you have Push Notifications on for Sherpa
- Allow GPS tracking for the Sherpa Driver app so we can check if you're close to pickup locations
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You can also choose to op-out of Exclusive Job Offers for grocery & CBD deliveries:
We have recently added a sound to our push notifications so you may also wish to check you have sounds turned on for the Sherpa Driver app.
Can I turn them off?
If you don't wish to be alerted of new work, including Exclusive Job Offers, you can set your Notify toggle to OFF in the driver app.
If you never wish you receive them, simply Set EJO to off under New Jobs within Notification Preferences.
Why are other drivers getting them but I’m not?
Unless you’ve turned them off, and/or have toggled Notify to OFF in the driver app, it may just mean you’re not matched to the jobs on offer. We also require a recent location update to check if you're close to the pickup location, so if you have had your GPS off for more than 5 mins, we likely don't know where you are.
Please note:
If you’re receiving them after they've expired, or not at all, you may wish to check if you have enabled Push Notifications for Sherpa and that you're receiving them at the time they are sent.
Learn more about notification settings for Android
Learn more about notification settings for iOS