We understand that sometimes, you may not be available to complete a job that you previously accepted. If this happends, we request that you unassign the job as soon as possible so that the job can be reassigned to another driver and ensure timely delivery to the recipient.
If you need to unassign yourself from a delivery or run you've accepted, please follow these steps:
Unassigning a Single Delivery
Step 1: Tap the three dots in the top right corner of the app.
- If you accepted the job less than 3 minutes ago: You can unassign yourself without it affecting your unassignment rate. This option is available only before you "arrive for pick-up."
- If you accepted the job more than 3 minutes ago: Unassigning yourself counts towards your unassignment rate, similar to contacting support for unassignment.
Unassigning a Run
Step 1: Tap the three dots in the top right corner of the app.
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If you accepted the run less than 3 minutes ago: You can unassign yourself from the run without impacting your unassignment rate, provided you haven't "arrived for pick-up."
- If you accepted the run more than 3 minutes ago: Unassigning yourself counts towards your unassignment rate, similar to contacting support for unassignment.
In some cases, you might not be able to unassign the run. If that happens, a pop-up will appear advising you to contact Sherpa Support for next steps.
Unassigning after you've "Arrived for Pick-Up"
You are also able to unassign a job after you've marked yourself as 'Arrived for Pick-Up'. Please note that unassigning the job at this stage will affect your unassignment rate.
Unassignment Limits and Temporary Blocks
To help keep deliveries reliable and fair for all drivers, there are a few limits around unassigning jobs:
- You are allowed up to 3 future work unassignments per day
- If you exceed this limit, you will be temporarily restricted from accepting future work for a couple of hours.
- You'll always see in-app reminders and a countdown so you know exactly how many unassigments you have left for the day.
Tip: Only accept jobs you're confident you can complete on time - this helps you avoid restrictions and keeps your access to jobs steady.