We understand that due to unforeseen and unplanned circumstances, you may sometimes not be available to complete a job that you had previously accepted. If this happens, we request that you unassign the job from your Jobs List as soon as possible so that the job can be reassigned to another driver and ensure timely delivery to the recipient.
If you need to unassign yourself from a delivery or run you've accepted, please follow these steps:
Unassigning a Single Delivery
Step 1: Tap the three dots in the top right corner of the app.
- If you can accepted the job less than 5 minutes ago: You can unassign yourself without it affecting your unassignment rate. This option is available only before you "arrive for pick-up."
- If you accepted the job more than 5 minutes ago: Unassigning yourself counts towards your unassignment rate, similar to contacting support for unassignment.
Unassigning a Run
Step 1: Tap the three dots in the top right corner of the app.
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If you accepted the run less than 5 minutes ago: You can unassign yourself from the run without impacting your unassignment rate, provided you haven't "arrived for pick-up."
- If you accepted the run more than 5 minutes ago: Unassigning yourself counts towards your unassignment rate, similar to contacting support for unassignment.
Unassigning after you've "Arrived for Pick-Up"
If there's excessive wait times at the pickup location and you're unable to wait, you can unassign the delivery/run. You will be asked to enter a staff member’s name. That is, someone you’ve spoken to who can confirm the item(s) are not ready for pickup at the designated time.
You will only be able to do this if you've waited 10 minutes after arrival.
If you're willing to wait longer than 10 minutes, you will be paid wait time fees.