Alcohol Handling and Delivery

  • Updated

As per your contractor agreement, you are required to adhere to the Responsible Sale of Alcohol (RSA) laws in a delivery context. Sherpa Pty Ltd is bound by these rules and we must ensure that you are trained to adhere to the Australian laws.

RSA adherence in the context of delivery requires that you

1. Do not deliver alcohol to anyone under the age of 18

2. Recognise signs of intoxication and do not provide anyone with alcohol if intoxication is established.

Fines exceeding $29,000 can apply if you are found providing alcohol to a minor or an intoxicated person.

How to Deliver Alcohol

1. If the individual answering the door at the delivery address looks under 25 years of age, always ask for ID. If the person is over 18, you must get a signature and full name via the app.

2. If the individual is under 18, do not under any circumstances leave the alcohol (or cigarettes). You must politely refuse to leave the item(s), say you are required by law to return the alcohol to the store and log a paid return delivery back to the store.

3. If the person who ordered the alcohol (or cigarettes) is not the person who answered the door, ask to see the person who ordered the alcohol (or cigarettes). If that person is not there, ask the individual at the door to show ID. Failure to provide a valid ID or being underage requires you to politely refuse to leave the item(s) and take the item(s) back to the store.

4. If you arrive and the person is noticeably intoxicated or you suspect intoxication, then you must under no circumstances leave the alcohol. Politely refuse to deliver the item(s), say you are required by law to return the alcohol to the store and log a paid return delivery back to the store. 

Possible Signs of Intoxication:



How Do I Refuse Delivery?

We must refuse service to any person:
- Who looks under 18 and cannot provide ID
- Whom we suspect is accepting liquor for a minor
- Who appears to be intoxicated or disorderly

What to say?
I’m sorry, by law I cannot leave these products with you. Please speak with the company you placed this order with to arrange a refund or re-delivery at a later date.


Acceptable Forms of ID

You can read more about what forms of ID are acceptable in Australia here. Please remember that all forms of ID presented by a recipient must be valid.



Important Information Specific to Alcohol Deliveries

It is illegal to:

  1. Leave alcohol deliveries unattended if no one is home, the job is NOT marked with an ATL tag, and it can’t be left somewhere safe and out of sight from passers-by.

    If marked with a NO ATL tag, you must under no circumstances leave the delivery unattended – even if the recipient has given you permission to do so. You’ll need to arrange a paid return or re-delivery of the items.

    If you’re ever unsure, don’t hesitate to contact Sherpa Support.

  2. Provide alcohol to a minor

  3. Provide alcohol to an intoxicated person

Be sure to contact Sherpa straight away if any complications arise and we will be sure to help you out.

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