What is Sherpa's stance on driver and delivery quality standards?
Sherpa is dedicated to maintaining high driver and delivery quality standards. Any driver who breaches the Sherpa quality standard will receive a warning, and may even be deactivated from the platform which will banned them from accepting new deliveries.
Does Sherpa use a warning system?
Sherpa enforces a 3-grade warning system for drivers.
One Grade 1 warning (related to unethical conduct) or three Grade 2 or 3 warnings (related to professional or delivery misconduct) will result in the driver's account being deactivated from accepting new jobs.
Can a driver be permanently deactivated from Sherpa?
Yes, a driver can be permanently deactivated from Sherpa, particularly in cases of serious violations or repeated offenses.
Reactivation might be possible if the driver demonstrates a commitment to adhering to company policies and improving their performance. This process is evaluated on a case-by-case basis, taking into account factors like the driver’s history of warnings, late rates, unassignment rates, and overall compliance with Sherpa's rules and regulations. Reactivation is not guaranteed and is dependent on the specific circumstances surrounding the deactivation.