How does the warning system work?

  • Updated

What happens if a driver breaches the Sherpa quality standard?

Any driver who breaches the Sherpa quality standards could receive a warning. Multiple warnings may result in a deactivation from the Sherpa platform.

 

How does the Sherpa warning system work?

Sherpa has a 3-grade warning system. One Grade 1 warning (related to unethical conduct) or three Grade 2 or 3 warnings (related to professional or delivery misconduct) will result in your account being blacklisted from accepting new jobs. Repeat offenses may lead to permanent deactivation.

 

What are the different grades in the Sherpa warning system?

The grades are:

  • Grade 1 - Unethical Conduct: Immediate account deactivation.
  • Grade 1 - RSA Failure: Indefinite loss of access to alcohol deliveries.
    Misuse of the app's flow to bypass RSA laws may also result in a Grade 2 - Professional Misconduct warning.
  • Grade 2 - RSA Failure: Two RSA failures will result in being blacklisted from alcohol deliveries.
  • Grade 2 - Professional Misconduct: This warning stays on your account forever.
  • Grade 3 - Delivery Misconduct: This warning is removed after six months.

 

Can other actions result in warnings or account deactivation?

Yes, non-compliance with the contractual agreement and onboarding manual can also lead to warnings or account deactivation.

 
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