What happens if a driver breaches the Sherpa quality standard?
Any driver who breaches the Sherpa quality standards could receive a warning. Multiple warnings may result in a deactivation from the Sherpa platform.
How does the Sherpa warning system work?
Sherpa has a 5-grade warning system:
One Grade 1 warning (related to unethical conduct) or five Grade 2 or 3 warnings (related to professional or delivery misconduct) will result in your account being blacklisted from accepting new jobs. Repeat offences may lead to permanent deactivation.
Can poor driver stats lead to warnings?
Yes, consistently poor stats - like high lates or frequent unassignments - may result in warnings being issued to your account.
To avoid this, it's important to understand your performance metrics and what Sherpa considers a breach of standards:
What are the different grades in the Sherpa warning system?
The grades are:
- Grade 1 - Unethical Conduct: Immediate account deactivation.
- Grade 1 - RSA Failure: Indefinite loss of access to alcohol deliveries.
- Grade 2 - RSA Failure: Two RSA failures will result in being blacklisted from alcohol deliveries.
- Grade 2 - Professional Misconduct: This warning stays on your account forever.
- Grade 3 - Delivery Misconduct: This warning is removed after six months.
Note: Misuse of the app's flow to bypass RSA laws may also result in a Grade 2 - Professional Misconduct warning.
Can warnings result in my account being deactivated?
Yes, repeated warnings can lead to your account being deactivated. Non-compliance with the contractual agreement and onboarding manual can also lead to warnings that contribute to deactivation.
Can I appeal a warning?
Yes. If you believe a warning was issued in error, you can learn more about the Driver Appeals process here.