How does the driver rating system work?

  • Updated

The Sherpa Driver Rating is a star-rated system, where drivers are rated based on feedback from customers, out of 5 stars.

Once you complete a delivery, the recipient receives an SMS asking them to anonymously rate their experience with Sherpa. This also provides feedback to Sherpa on the experience they received from their driver. Therefore it's extremely important that you do your best to give recipients the best experience possible.

You can check your star rating in your Sherpa Driver app and also online by logging into your account. 

Click here to read about how to improve your driver rating.

Click here to read more about what happens if you receive bad feedback.

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