How does the warning system work?

  • Updated

Sherpa adheres to an official warning system in writing.

As a driver, you can have three official warnings on your account, except for Grade 1 warnings, which result in direct deactivation of your account.

Upon receiving three Grade 2 or 3 warning, your account may be deactivated.

If you receive a warning, you might be asked to complete a warning specific refresher training before accessing your account again.

Sherpa Warning System

Grade 1 - Unethical Conduct
- Account will be deactivated immediately

Grade 1 - RSA Failure
- After a Grade 1 RSA related warning, a driver will lose access to alcohol deliveries indefinitely

Grade 2 - RSA Failure
- 2x RSA failures will result in your account being blacklisted from alcohol deliveries

Grade 2 - Professional Misconduct
- Warning will stay on your account forever

Grade 3 - Delivery Misconduct
- Warning will be deleted after 6 months


Please note - This is a non-exhaustive list. Other cases of non-compliance with the contractual agreement and onboarding manual may also result in a warning or account deactivation.


Double demerits for RSA warning

Commencing in NSW from 06th Sept 2021 until 19th Sept 2021. 

Due to declining RSA compliance in NSW, we have introduced "double demerits" for RSA warnings.

 Under this system, if an alcohol job that was completed between 06th - 19th September 2021 merits an RSA warning, it will lead to permanent blacklisting of alcohol deliveries for the driver. 


Please note, one RSA warning (during this period) will result in a permanent blacklisting from alcohol deliveries.    

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