Drive Yello Driver Support

If you have (or previously had) a Drive Yello courier account, here's information that you may find helpful.

Why have Drive Yello & Sherpa joined forces?

• Drive Yello will be transitioning to Sherpa

Claiming your Sherpa Account & App Access

• I've been invited to claim a Sherpa Driver account. What's next?
• I do not have an approved Sherpa account. What should I do?
• I have an approved Sherpa account. What should I do?
• I've applied to Drive Yello but have not been approved. What happens next?
• I've been suspended on the Drive Yello platform, will I receive an invite to claim a Sherpa account?
• What should I do if I can't claim my account?

See all 8 articles

Sherpa Driver Account Approval

• Will my account require additional approval?
• Will I need to go through onboarding/training again?
• What documents, background checks, and training have been transferred?
• Where do I upload my documents?

Support & Trainings

• Where can I access Sherpa's delivery guides and training?

Delivery Processes

• How will I receive job offers?
• Can I still book shifts in advance, or is it only on-demand?

Job Stats

• Will my past job history and ratings transfer to Sherpa?
• How is my performance tracked in Sherpa?

Earnings & Payments

• Will my pay rates be the same as before?
• When are payments processed on Sherpa?

Managing your Drive Yello account

• How long will my Drive Yello information be available?
• Will I still be able to use my existing Drive Yello app to do jobs?
• What happens to my Drive Yello account & information?

Getting Help & Support

• Sherpa's Support Options

Privacy & Security of Your Data

• Why does Sherpa have my data and access to it?
• What happens to my Drive Yello data?
• How is data being protected during this process?
• Will my personal information be shared with third parties?
• Can I request to view or delete my data?
• Will I need to provide any additional documentation?

See all 7 articles